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Customer Service/Technical Sales Assistant for South Wales
Mertik Maxitrol belongs to an international group of companies that design and manufacture gas pressure regulators, gas combination controls, and electronic modulation systems used in gas heating and process applications. We have a diverse customer base, and our products are used in a variety of industries including: HVAC, heat processing, commercial cooking, and automotive. Due to our continuously growing business in the UK, we have a need for a Customer Service/Technical Sales Assistant in our South Wales location.
The prospective candidate will be responsible for daily customer service and support functions and general sales activities including, but not limited to, the maintenance and development of existing customer accounts as well as the opportunity to foster and develop new business opportunities. This position requires an individual with a technical aptitude who will become knowledgeable of the company product line. This individual will work with customers on commercial issues and coordinate the customers’ needs with management and our European Headquarters in Germany.
 Link History
Responsibilities
- Business development through sales calls and customer site visits.
- Coordination of customer inquiries and requests with European Headquarters in Germany.
- General customer service and support including correspondence with UK customer base.
- Support the UK Sales Manager with day-to-day activities.
- Monitor and process customer product issues and ensure proper documentation is completed.
- Develop a working knowledge of Mertik Maxitrol products.
- General office responsibilities include answering telephones, emails, faxes, filing, and other office/administrative duties.
Qualifications (Required Minimum)
- Business and/or technically oriented education and experience.
- Excellent verbal and written communication skills; English.
- Ability to communicate to a non-technical audience.
- Must have proficient computer skills including Microsoft Office, Excel, and Power Point.
- Prior experience in a professional office environment.
- Able to work individually or as a team.
- Valid UK driver’s license.
Optional
- Knowledge of HVAC, heat processing, commercial cooking, and/or natural gas industry.
- Sales experience including the ability to identify, qualify, and recognize commercial opportunities.
- International business experience and foreign language.
- Experience obtaining and documenting product specifications.
Qualified candidates may send their resume to:
Mertik Maxitrol GmbH & Co. KG
Attn: Human Resources
Warnstedter Str. 3
06502 Thale, Germany
or email to: e.hintze@mertikmaxitrol.com
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